Privacy Policy

1. Who We Are

Decor Tools LTD
Company Number: 16776895
Address: 90 York Way, London – United Kingdom, N1 9AG
Email: contact@italylovers.com
Phone: +44 20 3371 2300

We operate an online store offering jewelry and lifestyle products inspired by the elegance and craftsmanship of Italian design.

2. Information We Collect

We collect various types of personal data to process your orders and improve your shopping experience.

2.1 Personal Information

Collected when you place an order, create an account, or contact us:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers)

2.2 Automatically Collected Data

When you browse our website:

  • IP address
  • Device information
  • Browser type
  • Cookies and tracking data
  • Pages visited, time spent, and actions taken on the site

2.3 Additional Data (If Provided by Customer)

  • Reviews, comments, or uploaded media
  • Customer service interactions
  • Social media information (if you connect via social login)

3. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate order updates
  • Improve website performance and user experience
  • Prevent fraud and ensure platform security
  • Send marketing emails (only with your consent)
  • Comply with legal obligations

4. Sharing Your Information

We share your personal information only with trusted third parties:

4.1 Service Providers

  • Payment processors (Shopify Payments, PayPal, Stripe, etc.)
  • Shipping carriers
  • Customer support platforms
  • Analytics and marketing tools (Google Analytics, Meta Ads, etc.)

4.2 Legal Compliance

We may share data when required to:

  • Respond to lawful requests
  • Protect the rights and safety of Italy Lovers LLC and its customers

We never sell your personal data.

5. Cookies & Tracking Technologies

We use cookies to:

  • Enable website functionality
  • Remember your preferences
  • Analyze traffic
  • Improve advertising relevance

You can control or disable cookies through your browser settings.

6. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Comply with legal, regulatory, and tax obligations

Customer order data is typically retained for 6 years under UK law.

7. GDPR & UK GDPR Rights

If you are located in the UK or EU, you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Opt-out of marketing
  • Restrict or object to processing
  • Request data portability

To exercise your rights, contact us at: contact@italylovers.com

8. Data Security

We take appropriate measures to protect your data, including:

  • SSL encryption
  • Secure servers
  • Limited access to stored data
  • Shopify’s security and compliance framework

However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.

9. Third-Party Services

Our website may contain links to third-party sites.
We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Decor Tools LTD
90 York Way, London – United Kingdom, N1 9AG
Email: contact@italylovers.com
Phone: +44 20 3371 2300